What if I get my wig, beard or mustache and I don’t like it or it doesn’t fit right?
Our goal is to make sure you love everything about your pieces from the get go. But if something isn’t right, we’ll keep working until it is.
During the ordering process, we email you photos so you can see how your pieces have turned out – at that time you can request any changes or adjustments if you don’t love what you see.
But what about once you have it? We encourage you to try your pieces on as soon as possible. If there are any issues with the fit, we’ll have you send the pieces back so we can make adjustments to address the issue. This doesn’t happen often but when it does, we want to take care of it promptly for you. And if you’re just not loving the style, we can change that, too.
You can also arrange to pick up your finished pieces in person at our studio in Louisville, KY so you can try them on and be sure everything is absolutely perfect. You can also arrange a fitting appointment later if you have questions or concerns.
We also offer video consultations and fittings via zoom, skype or facetime if you’re not able to travel to Louisville.
But the most important thing you can do if you get your order and you’re not completely thrilled is to let us know so we can help.