If you have questions at any time about wearing or caring for your wig, just ask us! We’re happy to help and an ounce of prevention really is worth a pound of cure when it comes to hair!
We encourage you to reach out to us at any time if you have questions or concerns. Once you have your custom or ready to wear item, we’re here for you any time you have a question or need some guidance. You can call, email or message us, or request a video chat. If you receive your custom order and feel that it is not what you expected or that there are issues with the fit or style, we encourage you to let us know immediately so we can work with you to address your concerns. We want you to be happy and feel completely comfortable and confident in your wig, so let us know how we can help!
Each project is unique. While we will do our best to have your piece ready by the estimated completion date, we reserve the right to take more time in order to ensure your project is exactly right. If your project has a hard and fast deadline, this will be reflected in your project agreement.
Please note that we are not responsible for shipments once they have been tendered to the carrier.
The specific terms of your project will be listed in your contract and may differ slightly from those listed here.