Custom Wig Company Santa Care

Santa Care is our annual cleaning and maintenance service just for Santa and Mrs. Claus.It’s the perfect way to keep your holiday items in tip top shape. Santa Care is available each year seasonally.

Please read this page carefully as it contains important information about enrolling your items in Santa Care and what to expect from the service.

Santa Care enrollment is open from January 2, 2025 until May 1, 2025. No items can be accepted after May 1 without approval from Beth, our Santa Care Coordinator.

We strongly encourage you to send your items in during the first quarter of the year, and offer the service at a reduced rate if you do so.

Santa Care is only available for pieces made by Custom Wig Company. 

Mail your Santa Care items to: Custom Wig Company, Attn: Santa Care, 743 E. Broadway, #271, Louisville, KY, 40202.

Please be sure to include the company name as part of the address. We recommend mailing items with tracking and insurance.

Please print out and include the order form below with your shipment, even if you have sent items for Santa Care previously or pre-enrolled as part of your initial order.

Please note that the enrollment form is updated every year – be sure you are printing and sending the 2025 enrollment form, which is linked below. Thank you!

Santa Care enrollment includes:

• Inspection and evaluation of your item(s) 
• Repair of routine wear and tear to lace, hair and foundation materials
• Replacing ‘shed’ hair due to ordinary wear and tear
• Thorough washing of all pieces
• An identification label if your wig does not already have one
• Restyling to your specified “look”
• The opportunity to purchase mustaches, eyebrows and other items at a discount
• Return shipping

Santa Care does NOT include:

• Significant repairs to pieces caused by improper care or handling, including damage from cutting lace too short
• Significant addition of hair or other changes outside the scope of your original order
• Removal of glue, tape, adhesive or makeup.

We are happy to do big repairs or alterations to the original scope of the piece if possible, but an additional charge will be assessed. In the event any of your pieces require repair work outside the usual scope of Santa Care, Beth will contact you with an estimate for the work before we do anything.

Ordering New Items as part of Santa Care

There is a space to order mustaches and eyebrows at the discounted Santa Care rate at the end of the form. The special rate is available only when using this form and only as part of Santa Care enrollment. Just mark the quantity needed and add the total to your enrollment fee.

You can also add our Santa Beard and Wig Care Kit, our Not a Whisker Stirring Tape Sampler, along with our canvas blocks and other styling tools to your enrollment at a special price.

When we send out your freshly cleaned and styled set, we’ll also send the new pieces. 

Details about our Santa Care Services:

Santa Care enrollment for wigs, beards and Mrs. Claus wigs  – Our signature service starts with a full inspection so we can be sure to address any areas of concern. Santa Care enrollment includes the removal of superficial debris on the lace and hair followed by a thorough shampoo. From there, your wig or beard is lightly conditioned and then styled according to your specifications.  Your wig or beard will look and feel good as new and be ready for a whole new season of joy and merriment.

For mustaches – mustaches and eyebrows are thoroughly cleaned to remove makeup, adhesive and other residue. Then they’re washed and restyled and finished with a bit of our Peppermint Mustache Wax.

In addition to enrolling your items for our standard Santa Care service, you can also give your pieces some extra TLC.

• Deep conditioning treatment – if your wig or beard hair feels dry, stiff or dull, it might be time for a deep conditioning treatment. This special service pampers your wig or beard with a salon quality deep conditioner that will restore softness and suppleness.
• Brightening treatment – if your wig or beard doesn’t seem as bright white or you notice areas of yellowing or discoloration, your piece might need a corrective brightening treatment. This process will help reverse oxidation, dulling and discoloration and leave your wig or beard brighter and whiter.
• Wig or beard re-lacing – over time, the lace on your wig or beard may start to show its age. It’s also possible a change in your face shape means your beard isn’t fitting quite right any more. Or, your item might have sustained damage to the lace due to mishandling, improper cleaning or cutting the lace too short. The good news is that we can remove and replace the lace on your wig or beard and add years to its life.

Santa Care 2025 enrollment closes May 1, 2025. After that time, we will not be able to accept items without pre-approval from Beth, our Santa Care Coordinator. 

2025 Santa Care Enrollment Form

Shipping Your Santa Care Items

We strongly suggest insuring your parcel and following your parcel’s progress using the tracking number provided by your carrier. Because of the high volume of shipments we receive we cannot monitor incoming shipments.

Due to the rising number of lost and stolen packages, we recommend that you require a signature for delivery.

We cannot take any responsibility for an incoming package unless and until it is directly signed for by a CWC employee. 

• If you have any questions about Santa Care, please email Beth, our Santa Care Coordinator, at SantaCare@customwigcompany.com. 

If you have a question about Santa Care, use this form. Beth, our Santa Care Coordinator, will get back to you within one business day.