Custom Wig Company Santa Care

Santa Care is our annual cleaning and maintenance service just for Santa and Mrs. Claus.It’s the perfect way to keep your holiday items in tip top shape.Santa Care is available each year seasonally. Please download and print the form below, and include it with your package.

Santa Care is available annually from January 5-March 31.

We strongly encourage you to send your items in during that window, and offer the service at a reduced rate if you do so.

After April 1, items can only be accepted on a case by case basis, as room in our schedule permits.

Santa Care is only available for pieces made by Custom Wig Company. 

• Inspection and evaluation of your item(s) 
• Repair of routine wear and tear to lace and foundation
• Replacing ‘shed’ hair due to ordinary wear and tear
• Thorough washing of all pieces
• An identification label if your wig does not already have one
• Cleaning of lace edges 
• Restyling to your specified “look”
• The opportunity to purchase mustaches, eyebrows and styling tools at a discount
• Return shipping

Santa Care does NOT include:

• Significant repairs to pieces caused by improper care or handling, including damage from cutting lace
• Significant addition of hair or other changes outside the scope of your original order

We are happy to do big repairs or alterations to the original scope of the piece if possible, but an additional charge will be assessed. In the event any of your pieces require repair work outside the usual scope of Santa Care, Beth will contact you with an estimate for the work before we do anything.

There is space on your enrollment form to request a significant addition of hair or to detail areas of damage or concern.

Ordering New Items

There is a space to order mustaches and eyebrows at the discounted Santa Care rate at the end of the form. The special rate is available only when using this form. Just mark the quantity needed and add the total to your enrollment fee.

You can also add our Santa Beard and Wig Care Kit, our Not a Whisker Stirring Tape Sampler, along with our canvas blocks and other styling tools to your enrollment at a special price.

When we send out your freshly cleaned and styled set, we’ll also send the new pieces. 

HOW TO ENROLL IN SANTA CARE

Please print the form, fill it out, and return it with your item(s).

Due to the high number of sets we receive each year, we cannot accept or process items without a printed form. The form should be included in the box with your set. Sets that lack the proper documentation are at risk of being returned unserviced!

The enrollment costs can be paid by sending a check for the total amount due or by credit card. 

When your item(s) is returned, it will also include an assessment from Beth, our Santa Care Coordinator, letting you know what was done and providing any feedback on the condition of your set when we received it. She’ll also let you know if any areas of your items are likely to need more significant repair or refurbishment in upcoming seasons. 

WE CANNOT PROCESS YOUR SANTA CARE ENROLLMENT WITHOUT A PRINTED FORM

Please fill out the entire form. This makes sure we know whose items are in the package in the event anything happens to the shipping label. It’s very important you include your name and contact information where indicated on the form. 

The enrollment form includes important information about packing and shipping your items, including our delivery address and policies.

The form also includes the costs for the Santa Care, as well as additional items you may choose to order. 

PLEASE DO NOT MAIL ANY SANTA CARE ITEMS BEFORE JANUARY 3, 2022. We will be closed and unable to receive the shipments.

Shipping Your Santa Care Items

We strongly suggest insuring your parcel and following your parcel’s progress using the tracking number provided by your carrier. Because of the high volume of shipments we receive we cannot monitor incoming shipments.

Due to the rising number of lost and stolen packages, we recommend that you require a signature for delivery.

We cannot take any responsibility for an incoming package unless and until it is directly signed for by a CWC employee. 

• If you have any questions about Santa Care, please email Beth, our Santa Care Coordinator, at SantaCare@customwigcompany.com. 

PLEASE DO NOT MAIL ANY SANTA CARE SHIPMENTS BEFORE JANUARY 3, 2022. We will be closed for our holiday break and unable to receive them.

If you have a question about Santa Care, use this form. Beth, our Santa Care Coordinator, will get back to you within one business day.