Custom Wig Company brings together a talented and experienced team of wig artisans. Our process is detailed and thorough, from initial consultation to the final brushing . We take pains to build a piece for you that fits like a glove and looks even better than you imagined.
When you commission a project, we’ll ask you to provide us with detailed information about your desired piece, including the colors, texture, length, style – when applicable, we request any research materials or inspirational materials that will help us realize your project.
Once the design details of your project are settled, you’ll receive a digital Project Agreement outlining your order, the cost, estimated delivery date, and our policies. Your Project Agreement can be filled out and signed quickly and easily online by simply entering your name and other information.
We offer payment options of 2, 3 or 4 installments, and your invoice will reflect whichever option you choose. We accept payment through Paypal, which will allow you to easily and securely pay with either a credit/debit card or funds transfer. You do not need to have a paypal account to pay your invoice with a credit card. For security reasons, we cannot process a credit card over the phone. The signed project agreement and down payment must be received to place your order and schedule your project.
We’ll also need your head or chin tracing – this is the MOST important part of your custom wig process! The tracing, done with a simple process that renders a plastic mold of your head or face, allows us to build a piece that fits you perfectly. We’ve created this video to show you how to easily make your tracings.
As we near the completion of your custom order, our Build Manager Hannah will send you an update and let you know to expect photos soon of your finished piece. Once the piece is ready, Hannah will send you photos so you can see how it looks and request any changes or adjustments.
Once you’re satisfied with your wig or facial hair, you can opt to have the piece mailed to you or you can schedule a fitting at our studio in Louisville, KY, where we can try the pieces on you, show you how to wear and care for them and answer any questions you have. You can also arrange to pick up and try on your piece at any event we are attending, but we will need to know in advance.
Please be aware that top-quality hair goods take time to create – your project will generally take a minimum of six to eight weeks, and ten to twelve weeks during our busy season (early summer through Christmas). During the Halloween and Christmas seasons demand is very high, so we recommend scheduling your project early.
While you wait for you piece to be completed, be sure to read through our Wig Owner’s Manual – it’s full of information on the tools and supplies you may want, as well as how to unpack and try on your new wig and answers to common questions for new wig owners.
If you have more questions about wigs or our process, please check out the FAQ to read the answers to some of our most asked questions.