How to order a custom wig

Here’s Heather to talk you through the process. Not a fan of videos? Check out the summary below.

How to order a custom wig:

We try to make the process of commissioning a custom wig as simple as possible. Here’s how the process works for most clients:

Reach out to us and tell us about your project. The easiest way to do this is through the contact form right here on our website.
Once we get your message, you’ll get an email within two business days. Depending on the nature of your project, the email might include information and a quote for creating your piece(s). If we need more information from you to create a quote, we’ll let you know so you can send us photos, clarify details, etc.
Review your quote. Some projects will have multiple options for you to consider. Variations might include different hair choices or construction options.
Select the options you want and click the Accept Quote button. Doing so will hold your spot on the build schedule for three business days pending receipt of your first payment and signed digital contract.
Make your first payment and sign your contract. Remember, we offer a range of flexible payment plans, so you have options!
Send us a tracing of your head and/or face. The tracing allows us to build your pieces to fit you. We usually need those within a few weeks of your order.
When your piece is finished, we’ll email you photos so you can see how it turned out. At that time, you can request changes or adjustments prior to shipping.
After you’ve approved your piece, we ship it to you and you get to start enjoying it!

Here’s a few other things you should know about ordering a custom wig or facial hair:

Santas should place their orders using our online form rather than reaching out for a quote.
At any time during the process of requesting a quote, placing an order or receiving your project, we’re here to answer any questions you have. We know every project is unique and we want to make sure you feel comfortable and confident every step of the way.
Once you have your item(s), we’re only an email away if you have any questions about wearing it, caring for it or storing it. Whether you ordered it last month for ten years ago, we’re here and ready to help.