CUSTOM WIG COMPANY

UPDATE: MARCH 18, 2020

At this time, our studio space is closed for the safety of our artisans but work on your orders continues and we do not anticipate any delays in completing projects. To help us stay on track, however, we ask you to please send your tracings as soon as you safely and conveniently can in order to avoid any potential delays should postal service be disrupted. If you do not expect to be able to mail your tracings to us as planned, please let us know. 

A helpful tip: To limit your contact with the outside world, you can pay for and print a shipping label and then schedule a free pick up from the US Postal service during your normal mail delivery. This can all be done from usps.com and they will even deliver free priority mail shipping supplies to you if you need them. 

Your tracings can be mailed in any large envelope, including those already used. The mailers amazon.com sends small items in are an especially great choice for reusing to mail tracings but a regular manila envelope is just fine.

Information on completing your tracings and shipping them is below and remains unchanged. 

Thank you! 

The first step towards having a custom wig or facial hair item created is taking a tracing of the head and/or face. This simple plastic tracing allows us to build pieces to fit the client, even if they cannot come for an in-person fitting. We produced these video tutorials for the process of tracing the head and the face.

If you are only having a wig made, then you only need to send a head tracing. If you are having a wig AND a beard or other facial hair made, you will need to send both a head and a face tracing.  There is a video for each of these below. In addition, your contract will specify which tracings you need to send and by what date.

A few important notes – please read these before you take and mail your tracings! 

• If you have long hair, please see our Guide to Prepping Your Hair 
• Please be sure to mark your hairline all the way around your head, including the nape. If your hairline is not marked fully and clearly, there may be issues with the fit or hairline of your wig.
• If you are taking a tracing of your face, be sure you mark very clearly the line along the front of your ear, all the way up to where the top of your beard’s sideburns will need to stop. W need to know the full size your beard must be in order to avoid any gaps between beard and wig or hair – so please draw the line all the way up.

Shipping Your Tracing 

Once your tracing is done,  simply fold it and send it to us in a padded envelope. The Postal Service’s Flat Rate and Priority Mail envelopes are perfect.  Your tracing is very sturdy, so we ask that you do not use large boxes or bubble wrap or packing peanuts – these are unnecessary and create waste and mess. 

We are still able to receive incoming shipments at this address as usual. As mentioned above, you can pay for and print a shipping label via usps.com to avoid visiting the local post office. 

Custom Wig Company’s shipping address is 4615 S. 3rd St, Louisville, KY 40214.

Please note that his location is not a store front and is not open to the public or for walk-ins. 

We share client and studio photos, as well as news, tips and tricks on our Facebook page, behind the scenes and process shots on our Instagram.

As you get ready for your wig or beard, check out CWC Wig Owner’s Manual: Guide to Wig Care. It has all the information you’ll need, as well as the supplies you’ll want and what you should do when your wig arrives! 

Here’s the head tracing video

And here is the face tracing video

Wondering what we do with these tracings? Here’s a bit of the process of fitting a head tracing onto a block.

And this is the final outcome, the tracing is fitted to the block and ready for us to build a wig!