Custom Wig Company Santa Care
Santa Care is our annual cleaning and maintenance service just for Santa and Mrs. Claus.It’s the perfect way to keep your holiday items in tip top shape.
Please read this page carefully as it contains important information about enrolling your items in Santa Care and what to expect.
Important Information about Santa Care 2026
We strongly encourage you to send your items to us early in the year and offer the service at a reduced rate if you do so by February 27, 2026
Please be sure to download and use the 2026 Enrollment Form (link is further down on this page)
Santa Care is only available for pieces made by Custom Wig Company.
CLIENTS OUTSIDE THE US: unfortunately, due to constantly changing conditions, we will not be able to offer Santa Care to our clients living outside the US in 2026. We apologize for this and hope to be able to resume international Santa Care in 2027.
If you live outside the US, please DO NOT send items for Santa Care.
Santa Care enrollment includes:
- Inspection and evaluation of your item(s)
- Repair of routine wear and tear to lace, hair and foundation materials
- Replacing ‘shed’ hair due to ordinary wear and tear
- Shampoo and basic conditioning of all pieces
- An identification label if your wig does not already have one
- Restyling to your specified “look”
- The opportunity to purchase mustaches, eyebrows and other items at a discount
- Return shipping
Santa Care does NOT include:
- Repairs caused by improper care or handling, including damage from cutting lace too short
- Significant addition of hair or other changes outside the scope of your original order
- Removal of any glue, tape, adhesive or makeup.
We are happy to do big repairs or alterations to the original scope of the piece if possible, but an additional charge will be assessed. In the event any of your pieces require repair work outside the usual scope of Santa Care, Beth will contact you with an estimate for the work before we do anything.
Santa Care 2026 enrollment will open on January 2, 2026
Items mailed before January 2, 2026 will be signed for and safely held at our local UPS store, where all our incoming mail is sent, until we reopen on January 5.
Ordering New Items as part of Santa Care
There is a space to order mustaches and eyebrows at the discounted Santa Care rate at the end of the form. The special rate is available only when using this form and only as part of Santa Care enrollment. Just mark the quantity needed and add the total to your enrollment fee.
You can also add our Santa Beard and Wig Care Kit, our Not a Whisker Stirring Tape Sampler, along with our canvas blocks and other styling tools to your enrollment at a special price.
When we send out your freshly cleaned and styled set, we’ll also send the new pieces.
Details about our Santa Care Services:
Santa Care for wigs, beards and Mrs. Claus wigs – Our signature service starts with a full inspection so we can be sure to find and address any areas of concern. We make minor repairs consistent with normal wear and tear (ie, we fix seams that have loosened, fill in shed hair, restich weft if it has lifted).
Santa Care includes a thorough shampoo. From there, your wig or beard is lightly conditioned and then styled according to your specifications. Your wig or beard will look and feel good as new and be ready for a whole new season of joy and merriment.
For mustaches – mustaches and eyebrows are washed and restyled and finished with a bit of our Peppermint Mustache Wax.
In addition to enrolling your items for our standard Santa Care service, you can also give your pieces some extra TLC.
- Deep conditioning treatment – if your wig or beard hair feels dry, stiff or dull, it might be time for a deep conditioning treatment. This special service pampers your wig or beard with a salon quality deep conditioner that will restore softness and suppleness.
- Brightening treatment – if your wig or beard doesn’t seem as bright white or there are areas of yellowing or discoloration, your piece might need a corrective brightening treatment. This process will help reverse oxidation, dulling and discoloration and leave your wig or beard brighter and whiter.
Wig or beard re-lacing –
Over time, the lace on your wig or beard may start to show its age. It’s also possible a change in your face shape due to weight change or age related change means your beard isn’t fitting quite right any more.
Or, your item might have sustained damage to the lace due to mishandling, improper cleaning or cutting the lace too short.
The good news is that we can replace the lace on your wig or beard and add years to its life.
Please note that an item can generally only be re-laced once. All relaces are subject to the piece being in good condition and being a suitable candidate for a re-lace, as well as availability in the overall Santa Care schedule.
Shipping Your Santa Care Items
To ensure the safety and security of your items, all incoming shipments are received at our local UPS store. This ensures every single package is signed for immediately and securely held until a CWC employee does that day’s pick up.
Despite this extra layer of security, we suggest you ship your item with tracking and a signature requirement. Because of the high volume of shipments we receive we cannot monitor incoming shipments.
Please allow TWO BUSINESS DAYS for your package to be delivered, picked up and processed.
We cannot take any responsibility for an incoming package unless and until it is directly signed for by a CWC employee or UPS Store representative.
- If you have any questions about Santa Care, please email Beth, our Santa Care Coordinator, at SantaCare@customwigcompany.com.
Custom Wig Company’s Shipping Address:
Custom Wig Company
743 E. Broadway, #217
Louisville, KY 40202
If you live outside the United States, do not mail anything to us for Santa Care as we are not able to offer international enrollment at this time.
If you have a question about Santa Care or wish to inquire about availability of late Santa Care enrollment, please use this form. Beth, our Santa Care Coordinator, will get back to you within one business day.
We’re proud to offer professional wig and beard styling tools, care and maintenance supplies and a selection of wig and beard tapes.
These products are also available for purchase at any time in our store – click the buttons below to learn more about the items or order.
Your Santa order form includes the option to add these tools and supplies to your order at a discount.